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What is a pre-order?

Pre-orders allow you to purchase a product primthat is available. By pre-ordering the product, it is reserved and you are sure to be the primor to receive it already from the DAY ONE of the launch of the new model. The sales start date visuallocated under the purchase button indicates the date on which you will receive the product will be ready for shippingone, but for those who have placed the pre-order it will be the date of receiptone order.


Why pre-order a product?

The pre-order is a solutionone simpler and without inconveniences for bookingone of a product. It guarantees you that you will be the primor to receive the product well in advance. But that is not all. Pre-ordering means you don't have to queue at your nearest store on product launch day or wait even longer because the product you want isn't available. Grazie pre-order, the product will be conveniently sent to your home as soon as it is available and you will be guaranteed to receive it on the launch date or immediately after.


When will i receive my order?

Your order will be shipped normally prima of the launch date/sale start date, which means you will receive it on or shortly after the actual sale start date.

Can I combine my pre-order purchase with other items?

Of course, but if you wish to receive non-pre-ordered products primIf possible we recommend ordering them separately.

During checkout, I was charged the full amount, is this correct?

When you check out a pre-order, we authorize your card by actually charging the order amount. We will notify you via email a couple of days laterrimto the shippingone of the item to inform you of the shippingone with relative sending of the Tracking code. Once the pre-order is completed you will receive the order summary. The email will show the total amount of the order. 

When will payment be taken for my order?

The pre-order payment is charged immediately using PayPal as the payment method. By choosing CASH ON DELIVERY instead (cash on delivery), the amount will be paid to the courier upon arrival of the package. By choosing this method, the pre-order will have no charge until delivery. With BANK TRANSFER we require the balance of the order within 5 working days from the DAY ONE.

Can I change an order?

ALL orders can be changed after checkout. Therefore, we are able to change: Items, quantity, and billing addressone and send itone after the introductionrimention of the order.

Can I cancel an order?

We understand that you may change your mind after placing an order. In this case, you can cancel the order primto the shippingone. Once your order has been shipped it is no longer possible to cancel it. That said, you can always return unwanted items within 30 business days of your order being delivered. Simply contact our Customer Service and ask to return the items. For more info Click here to access the conditions of sale.

Can I return an order?

We care about your satisfactionone in relationshipsone to purchases DEMON. However, should you change your mind and realize that a product purchased is not for you, or for any other reason you wish to return a product, you have the right to do so. Please note that unwanted items must be returned within 30 business days of receiptone. For more info Click here to access the conditions of sale.

Are all products available for pre-order?

No, only selected products are available for pre-order. On each product page you will find the wording that indicates the items available for pre-order. After the start date of sale of a product, pre-order is no longer available for that item.

How can I be sure my pre-order has been received?

Once your order is finalized, you will receive a confirmation email regarding your receiptone of the same. The confirmation email indicates the products ordered and the shipping dateone estimated. If you have placed an order but have not received any confirmation email within 24 hours, contact our Customer Service using the appropriate form. Click here to access the sectionone contacts.